现代化的宾馆是集客房、餐饮、通讯、娱乐，商务文化及其他各种服务与设施为1体化的消费场所，酒店宾馆组织庞大，服务项目多。信息量大，要想提高劳动生产，降低成本，提高服务质量和管理水平，进而促进经济效益，必须借助计算机来进行现代化的信息管理，世纪星星级酒店管理系统正是为此而设计的，本系统是1套适用于大、中型星级宾馆使用的优秀系统，操作简单，灵活性好、系统安全性高，运行稳定，实是管理者的世纪星选择。
管理滞后，中国的酒店业相较于西方的起步要晚。所以要不断的吸取西方的管理经营等经验，很多高规格酒店不惜花重金从海外请一些高级管理人才。其成本可想而之，为了节约成本，用了几个月之后就觉得自己学完了别人的东西，踢走了那些国际联号的经理人。如何真正的与国际接轨？Some of the tourists come here to have their vacation but they don’t choose to stay at the hotel.
4、现时的中国酒店业已经快速发展，也引进了一批高级管理人才。但一些本土的酒店，虽然花重金请了一些人来帮你打理，却还是用老套的确思维方式，对新的管理者缺乏足够的耐心，不想给其大的权力，造成管理团队急速换人。
To: David Lincoln,
General Manager
From: Manager of the Marketing Department
Date: 27 April 2009
Sub: Proposal to increase occupation rate and to boom profits.
Thank you for meeting with me to discuss the idea of writing a proposal to improve the situation of our vacation resort. The following proposal describes the current problem, outlines the investigation we have done, details the actions we will take.
Background: The resort undergoes the lowest occupation rate and the lowest profit.
Now, we can find that there is a reduction of tourist living in the hotel provided by our vacation resort. The result of a research into the occupation rate and the profit during the past 9 months surprises me greatly, which shows the rate and the profit are the lowest. In order to find out the causes, a market survey have been conduct during which a lot of different people, including adult, children, tourist, our working man and so on, are inquired about every aspect of our hotel as well as the tour in out vacation resort. Through the data we got, we have found that the number of tourists decreases, and some of the tourists come here to have their vacation but they choose not to stay at the hotel. That is to say our hotel and resort are encountering a severe problem
The analyzing of the problem lead us to find out some factors which have an important role in this problem. Firstly, the global economic crisis obviously has a bad influence on people’s lives. The money they spend on the vacation reduces, and the times they go on vacation decreases. Secondly, the service provided by
our hotel and resort still has some deficiencies, such as the high price with little privilege, the taste and diversity of our food not satisfactory, the amusement is limited, which will make the tourists unwilling to stay at our hotel. Thirdly, the people would choose to drive themselves in one-day tour, therefore they don’t need to live in the hotel. As the private car has been more universal, it is more convenient for them to drive themselves.
According to the analyzing above, some means to improve the situation are threw out. First of all, improving the management of the hotel and the vacation resort is crucial. If the management fell behind, the speed of the development would slow down. Besides, try our best to provide the best service to the tourist. Being a service industry, the success of hotel management lies in offering the most satisfactory service to our customers.
Dear Mr. Lincoln:
The following is a proposal, which describes the current problem in our resort, outlines the investigation we have done, details the actions we will take.
A research into the occupation rate and the profit during the past 9 months surprises me greatly, which shows the rate and the profit are the lowest. In order to find out the settlement, a market survey has been conduct during which a lot of different people are inquired about every aspect in our vacation resort. The date shows our resort is encountering a severe problem.
The analyzing of the problem leads us to find out some causes. Firstly, the global economic crisis obviously has a bad influence on people’s lives. The money they spend on the vacation reduces, and the times they go on vacation decreases. Secondly, the service provided in our hotel and resort still has some deficiencies, such as the high price with little privilege, the taste and diversity of our food not satisfactory, the amusement is limited, which will make the tourists unwilling to stay at our hotel. Thirdly, the people would choose to drive themselves in a one-day tour, therefore they don’t need to live in the hotel. As the private car has been more universal, it is more convenient for them to drive themselves.
According to the analyzing above, some means to improve the situation are threw out. First of all, improving the management of the hotel and the vacation resort is crucial. If the management fell behind, the speed of the development would slow down. Besides, try our best to provide the best service to the tourist. Being a service industry, the success of hotel management lies in offering the most satisfactory service to our customers. Finally, we should publicize our resort to the public to attract them.
In conclusion, in order to increase the occupation and to boom profits, we need to supply the hospitality service.
