组织行为学考试题库(附答案)

为：

第1题[单选

组织行为学测试题（1)

选择题：题 填空题：题 判断题：题 问答题：题

_________ is the processes that account for an individual’s intensity, direction，

a：value b：. role c:perception d：motivation

题] and persistence of effort toward attaining a goal

第2题[单选

题]

第3题［单选

题］

第4题[单选

题］

第5题[单选

题］

参: d

________ is a field of study that investigates the impact that individuals, groups，and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

a：organizational design

b:organizational culture c：。 organizational learning d： organizational behavior

参: d

________ is a dynamic condition in which an individual is confronted with an

opportunity, or resource related to what the individual desires and for which the

outcome is perceived to be both uncertain and important。

a:stree

b:conflict c：power d：politics

参: a

a common perception held by the organization's members； and a system of shared meaning is __________.

a：organizational design

b:organizational culture c:organizational learning d:organizational behavior

参： b

_______ is a process that begins when one party perceives that another party has negatively affected， or is about to that the first party cares about。

a：negotiation b:conflict

c:power

第6题[单选

d:politics

参： b

_________ refers to the empowerment of employees to assume more responsibility

and accountability for planning, performing, controlling, and evaluating their own 题]

work.

a:. job rotation b:job engineering c：job enrichment d： job enlargement

参: c

__________ must include both the transference and the understanding of

第7题[单选题]

meaning.

第8题[单选

参： b

power is a __________ that a has to influence the behavior of b so that b acts in

第9题［单选

参： c

__________ is a process by which individual their sensory impressions in order

第10题［单选

参: a

__________are those needed to perform mental activities ——— for thinking,

a：ability

b:intellectual ability c：。 learning a: perception b:emotion c： attitude d：personality a：. function b： impression c:capacity d:。 responsibility a：power

b:。 communication c:。 conflict d: negotiation

题］ accordance with a’s wishes.

题] to give meaning to their environment.

题] reasoning, and problem soving. 。

第11题[填空

d：physical ability

参： b 题]

第12题［填空

is a process in which two or more parties exchange goods or services and attempt

to agree on the exchange rate for them。参: （ negotiation )

题]

is a positive expectation that another will not— through words， actions, or decisions— act opportunistically. p442 参： ( trust )

第13题[填空

题］

is activities that are not required as part of one’s formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization。参： ( political behavior ）

题]

第14题［填空

is defined as a state in which an employee identifies with a particular

organization and its goals and wishes to maintain membership in the organization.参： ( organizational commitment ）

题］

第15题[填空

第16题[填空

is any relatively permanent change in behavior that occurs as a result of experience。参： ( learning ）

题］

focus the evaluator’s attention on the behaviors that are key in making the

difference between executing a job effectively and executing it ineffectively.参： （ critical incidents )

题]

第17题［填空

第18题[填空

are intense feelings that are directed at someone or something.参:

（ emotions ）

题］

is discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.参考答

案： ( organizational citizenship behavior ）

第19题[填空

题]

第20题［填空

are feelings that tend to be less intense than emotions and that often lack a

contextual stimulus。参: ( moods )

题］

is a collection of planned-change interventions built on

humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.参: ( organizational

development )

第21题［判断

题]

explain the job characteristics model。

参: identifies five job characteristics and their relationship to personal and

workoutcomes. skill variety task identity task significance autonomy feedback

第22题[判断

题］

what is the communication process？

参： the senderencodingthe messagethe channeldecodingthe

receivernoisefeedback

第23题［判断

题]

what are the 5 stages of group development？

参: （a) forming(b) stoming（c) norming(d) performing(e）adjourning

第24题［判断

what are the frequently used shortcuts in judging others?

题］

参： selective perceptionhalo effectcontrast

effectsprojectionstereotyping

第25题［判断

what is the job characteristics model 题]

参:

identifies five job characteristics and their relationship to personal and workoutcomes。 skill variety task identity

task significance autonomy feedback

第26题[判断

题]

what are the group decision-making techniques？

参： （a)brainstorming，(b)electronic brainstorming,(c）and nominal

group technique。

第27题［判断

题]

what are the frequently used shortcuts in judging others?

参： selective perceptionhalo effectcontrast

effectsprojectionstereotyping

“o。k。, i admit it. i am not a team player. i work best when i work alone and am left alone，” says da hai。

da hai’s employer, am office furniture manufacturer， recently reorganized around teams. all production in the company’s wenzhou factory is now done in teams。 and da hai's design department has been broken up into three design teams.

第28题[判断

“i’ve worked here for 4 years. i’m very good at what i do. and my performance year i’ve been here. but now everything is changing。 i’m expected to be part of our modular—office design team。 my evaluations and pay raises are going to depend on how well the team does. and， get this， 50 percent of my evaluation will be on how well i facilitate the performance of the team。 i’m really frustrated and demoralized。 they hired me for my design skills。 they know i wasn’t a soc

参：

1。 what is a team and what is team work?

题] reviews confirm that。 i’ve scored 96 percent or higher on my evaluations every

2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?

xie li, lao bao and lin juan have something in common。 they all were promoted within their organizations into management positions. and each found the transition a challenge.

xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city。 with the promotion， she realized that things would never be the same again。 no longer would she be able to

第29题［判断participate in water—cooler gossip or shrug off an employee’s

题] chronic laterness. she says she found her new role to be daunting。

“at first i was like a bulldozer， knocking everyone over， and that was not well received。 i was saying， ‘it's my way or the highway.' and was forgetting that my friends were also in transition.” she admits that this style alienated just about everyone with whom she worked.

lao bao， a technical manager at lenovo chi

参： 1, a lot of new managers err in selecting the right leadership style when they move into management。 why do you think this happens？

2， which leadership theories, if any， could help new leaders deal with this transition？

本次测试范围

为：

第1题［单选

组织行为学测试题（2）

选择题:15题 填空题：0题 判断题：0题 问答题:8题

__________is any relatively permanent change in behavior that occurs as a result

第2题[单选

参: b

________ is a field of study that investigates the impact that individuals， groups,

a:ability b:learning c：attitude d:. negotiation

题] of experience.

and structure have on behavior within organizations for the purpose of applying 题]

such knowledge toward improving an organization’s effectiveness。

a：organizational design b:organizational culture c:organizational learning d:organizational behavior

参: d

第3题［单选 power is a __________ that a has to influence the behavior of b so that b acts in

a:function b：impression c：capacity d：。 responsibility

题] accordance with a’s wishes.

第4题［单选

参： b

__________are those needed to perform mental activities —-— for thinking,

a:ability

b:intellectual ability c： learning d: physical ability

题] reasoning， and problem soving。 。

第5题［单选

参： b

_________are intense feelings that are directed at someone or something.

题]

a： emotion b： personality c:attitude d:motivation

第6题[单选

参: a

_______ is a process that begins when one party perceives that another party has

a: negotiation b:conflict c：。 power d：politics

题] negatively affected， or is about to that the first party cares about.

第7题［单选

参： b

___ focus the evaluator’s attention on the behaviors that are key in making the

a:critical incidents b: written essays c:graphic rating

d：behaviorally anchored rating scales

题］ difference between executing a job effectively and executing it ineffectively.

第8题［单选

参： a

________ is a process by which individual their sensory impressions in order to

题］ give meaning to their environment.

第9题［单选

参： a

_________are feelings that tend to be less intense than emotions and that often a:perception b：emotion c:attitude d：personality

题] lack a contextual stimulus.

第10题[单选

题]

第11题［单选

题］

第12题［单选

题]

第13题［单选

题] a:emotion

b：perception c：satisfaction d：。 moods

参: d

________is a positive expectation that another will not- through words, actions， or decisions— act opportunistically。 p442

a: leadership

b：communication c: power d：trust

参： d

_________ is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization。

a: organizational development

b： organizational learning c:organizational commitment d：organizational culture

参: c

a common perception held by the organization's members; and a system of shared meaning is __________.

a：organizational design

b： organizational culture c: organizational learning d：organizational behavior

参： b

_________ is activities that are not required as part of one’s formal role in the

organization， but that influence， or attempt to influence， the distribution of

advantages and disadvantages within the organization.

第14题[单选

参: c

________ must include both the transference and the understanding of meaning。 题]

第15题［单选

参： b

_______ is a process in which two or more parties exchange goods or services and

第16题［判断

参： c

a:conflict b： power c： negotiation d:political behavior a：power b：communication c：conflict d: negotiation a: conflict b：negotiation c： political behavior d:motivation

题］ attempt to agree on the exchange rate for them。

题］

what are the 5 stages of group development？

参: （a）

forming（b） stoming（c） norming(d) performing

（e)adjourning

o。k。, i admit it。 i am not a team player. i work best when i work

alone and am left alone,\" says da hai.

da hai’s employer, am office furniture manufacturer, recently reorganized around teams。 all production in the company’s wenzhou

第17题［判断factory is now done in teams。 and da hai’s design department has

题] been broken up into three design teams.

“i’ve worked here for 4 years。 i’m very good at what i do. and my performance reviews confirm that。 i’ve scored 96 percent or higher on my evaluations every year i've been here. but now everything is changing。 i'm ex

参：

1。 what is a team and what is team work？

2。 does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?

early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line。 every ford worker was assigned a specific， repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right—front door. by breaking jobs up into small standardized tasks，

第18题［判断

which could be performed over and over again， ford was able to 题]

produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill。

questions:

1。 what is organizational structure? what is the key element that managers need to address when they design their org

参: organizational structure is how job tasks are formally divided，

grouped， and coordinated.work specialization departmentalization chain of command span of control centralization and decentralization formalization

第19题［判断

题］

what are the group decision—making techniques？

参： （ a)brainstorming，(b)electronic brainstorming，（c）and nominal

group technique.

xie li, lao bao and lin juan have something in common. they all were

promoted within their organizations into management positions。 and each found the transition a challenge.

xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that

第20题［判断things would never be the same again。 no longer would she be able to

题] participate in water-cooler gossip or shrug off an employee’s chronic

laterness。 she says she found her new role to be daunting. “at first i was like a bulldozer， knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was

forgetting that my friends were also in transition。” she admits that this

参：

1, a lot of new managers err in selecting the right leadership style when they move into

management。 why do you think this happens?

2, which leadership theories, if any, could help new leaders deal with this transition?

第21题［判断

题］

explain the job characteristics model.

参： identifies five job characteristics and their relationship to personal and

workoutcomes. skill variety task identity task significance autonomy feedback a sales representative for a women’s sportswear manufacturer has just closed a＄13，000 order from a small clothing retailer. the sales rep calls in the order to her firm’s credit department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record。 the next day, the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep doesn’t want to lose the business. neither does the credit manger， but he also doesn't want to get stuck with an uncollectible debt。 the two openly

第22题［判断

review their options。 after considerable discussion， they agree on a solution that meets both

题] their needs： the credit manager will approve the sale， but the clothing store’s owner 60

days。

参： distributive bargaining integrative bargaining

第23题［判断

what are the frequently used shortcuts in judging others？ 题]

参： selective perception halo effect contrast effects

projectionstereotyping

本次测试范围

为:

组织行为学测试题(3）

选择题：10题 填空题：10题 判断题:0题 问答题：7题

a：power b:communication c：conflict

第1题[单选题] _________ must include both the transference and the understanding of meaning.

第2题［单选

d： negotiation

参： b

______ is a dynamic condition in which an individual is confronted with an

opportunity， or resource related to what the individual desires and for which the

题］

第3题[单选

题]

第4题［单选

题］

第5题［单选

题］

第6题［单选

题]

outcome is perceived to be both uncertain and important.

a:stree

b：conflict c:power d：politics

参: a

power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes。

a:function

b:impression c：capacity d:responsibility

参： c

____ is a process by which individual their sensory impressions in order to give meaning to their environment。

a：。 perception

b：emotion c:attitude d：personality

参: a

a common perception held by the organization’s members； and a system of shared meaning is __________.

a：organizational design

b:organizational culture c： organizational learning d:organizational behavior

参： b

__________ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about。

a：. negotiation b:conflict

c:power

第7题[单选

d: politics

参: b

________ is a field of study that investigates the impact that individuals, groups,

and structure have on behavior within organizations for the purpose of applying

题］

第8题[单选

题］

第9题[单选

题］

第10题［单选

题]

第11题[填空

题］

such knowledge toward improving an organization’s effectiveness。

a：organizational design

b：organizational culture c:organizational learning d： organizational behavior

参： d

_________are those needed to perform mental activities -—— for thinking， reasoning， and problem soving。 。

a：ability

b: intellectual ability c：learning d:physical ability

参: b

__________ refers to the empowerment of employees to assume more

responsibility and accountability for planning, performing， controlling, and

evaluating their own work.

a:。 job rotation

b: job engineering c：. job enrichment d:job enlargement

参: c

_________ is the processes that account for an individual’s intensity， direction，and persistence of effort toward attaining a goal。.

a：value

b:。 role c：perception d：motivation

参： d

is activities that are not required as part of one’s formal role in the

organization, but that influence, or attempt to influence， the distribution of

advantages and disadvantages within the organization.参: （ political behavior )

第12题[填空

题]

is a collection of planned-change interventions built on humanistics—democratic values that seek

to improve organizational effectiveness and employee well—being。参： （ organizational development )

第13题[填空

题]

is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.参: ( organizational commitment )

题］

第14题［填空

第15题[填空

is a process in which two or more parties exchange goods or services and

attempt to agree on the exchange rate for them.参： ( negotiation )

题]

第16题[填空

is any relatively permanent change in behavior that occurs as a result of experience。参: （ learning )

题］

第17题[填空

are feelings that tend to be less intense than emotions and that often lack a contextual stimulus。参： ( moods )

题］

focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively。参: ( critical incidents ）

题］

第18题[填空

第19题[填空

is a positive expectation that another will not— through words, actions， or decisions- act opportunistically.参： ( trust )

题]

第20题［填空

are intense feelings that are directed at someone or something。参：

（ emotions )

题]

is discretionary behavior that is not part of an employee’s formal job requirements，

but that nevertheless promotes the effective functioning of the organization.参考答

案： （ organizational citizenship behavior )

第21题［判断

题]

what are the 5 stages of group development?

参： (a) forming(b) stoming(c）

norming（d）

performing(e)adjourning

第22题［判断

what are the frequently used shortcuts in judging others？

题］

参： selective perception（选择性知觉)halo effect（晕轮效应）contrast effects（对比效应)projection（投射）stereotyping（刻板印象

第23题[判断

题]

what is the communication process?

参： the senderencodingthe messagethe channeldecodingthe

receivernoisefeedback

第24题［判断

题]

what are the frequently used shortcuts in judging others?

参： selective perceptionhalo effectcontrast

effectsprojectionstereotyping

第25题［判断

题]

explain the job characteristics model.

参： identifies five job characteristics and their relationship to personal and

workoutcomes。 skill variety task identity task significance autonomy feedback

第26题［判断

what is the job characteristics model

题]

参：

identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback

第27题［判断

题]

what are the group decision-making techniques?

参: （a)brainstorming，(b）electronic brainstorming,(c）and nominal

group technique。

本次测试范围

为:

第1题[单选

组织行为学测试题（4）

选择题：16题 填空题:0题 判断题：0题 问答题：6题

。 a common perception held by the organization’s members; and a system of

第2题［单选

参： b

______ is a process by which individual their sensory impressions in order to give

第3题[单选

参： a

________ focus the evaluator's attention on the behaviors that are key in making

a:critical incidents b：. written essays c：graphic rating

d:behaviorally anchored rating scales a：perception b:emotion c：attitude d: personality

a:organizational design b：organizational culture c： organizational learning d:organizational behavior

题］ shared meaning is __________

题］ meaning to their environment。

题］ the difference between executing a job effectively and executing it ineffectively。

第4题［单选

参: a

________ is a field of study that investigates the impact that individuals, groups,

and structure have on behavior within organizations for the purpose of applying 题]

such knowledge toward improving an organization's effectiveness。

a：organizational design b: organizational culture c：organizational learning d：organizational behavior

第5题[单选

参： d

_________ is activities that are not required as part of one’s formal role in the

organization， but that influence, or attempt to influence， the distribution of

题］

advantages and disadvantages within the organization.

a：conflict b：negotiation c: political behavior d：motivation

第6题［单选

参： c

_________ must include both the transference and the understanding of meaning

题］

a：. power b:communication c：conflict d:. negotiation

第7题[单选

参： b

________is a positive expectation that another will not— through words, actions,

a： leadership b：communication c:power d: trust

题] or decisions— act opportunistically.

第8题［单选

参： d

________are feelings that tend to be less intense than emotions and that often lack

a：emotion b:perception c:. satisfaction d:moods

题］ a contextual stimulus.

第9题［单选

参： d

________is a positive expectation that another will not— through words， actions，

第10题[单选

参： d

_________are intense feelings that are directed at someone or something。 题]

第11题[单选

参: a

_______ is defined as a state in which an employee identifies with a particular

第12题［单选

参： c

__________are those needed to perform mental activities —-— for thinking,

第13题[单选

参: b

____ is a process that begins when one party perceives that another party has

a：negotiation b:conflict c： power d： politics a:ability

b:. intellectual ability c: learning d：physical ability

a:organizational development b：organizational learning c：organizational commitment d：organizational culture a：。 emotion b:personality c:attitude d:motivation a： leadership b：communication c:power d： trust

题] or decisions— act opportunistically.

题] organization and its goals and wishes to maintain membership in the organization。

题］ reasoning, and problem soving。 。

题］ negatively affected， or is about to that the first party cares about.

第14题[单选

参： b

______ is a process in which two or more parties exchange goods or services and

a: conflict b: power c:negotiation d: political behavior

题] attempt to agree on the exchange rate for them

第15题［单选

参: c

power is a __________ that a has to influence the behavior of b so that b acts in

a:function b: impression c： capacity d： responsibility

题］ accordance with a's wishes.

第16题[单选

参： c

______is any relatively permanent change in behavior that occurs as a result of

a:ability b：。 learning c:。 attitude d:。 negotiation

题] experience。

第17题[判断

参： b

题］

what are the group decision—making techniques?

参: （a）brainstorming,（b）electronic brainstorming，（c）and

nominal group technique.

第18题[判断

what are the frequently used shortcuts in judging others？

题］

projection（投射）stereotyping(刻板印象

第19题［判断

参: selective perception(选择性知觉）halo effect(晕轮效应)contrast effects(对比效应）

early in the twentieth century, henry ford became rich and famous by

题] building automobiles on an assembly line。 every ford worker was

assigned a specific， repetitive task. for instance, one person would just put on the right—front wheel and someone else would install the

right—front door。 by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds， while using employees who had relatively limited skill。questions:1.what is organizational structure?what is the key

element that managers need to address when they design their organizati

参： organizational structure is how job tasks are formally divided，

grouped， and coordinated.work specialization（工作专门化） departmentalization（部

门化） chain of command(命令链) span of control(控制跨度） centralization and decentralization（集权/分权） formalization（正规化）

第20题［判断

题］

explain the job characteristics model.

参： identifies five job characteristics and their relationship to personal and

workoutcomes。 skill variety task identity task significance autonomy feedback a sales representative for a women's sportswear manufacturer has just closed a＄13,000 order from a small clothing retailer. the sales rep calls in the order to her firm's credit department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record。 the

第21题［判断next day， the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep stuck with an uncollectible debt. the two openly review their options。 after considerable discussion， they agree on a solution that meets both their needs： the credit manager will approve the sale, but the clothing store's owner 60 days。<

题］ doesn’t want to lose the business。 neither does the credit manger， but he also doesn’t want to get

参： distributive bargaining分配谈判integrative bargaining 综合谈判

第22题[判断

what are the 5 stages of group development？ 题]

参： (a）

forming（b） stoming（c） norming（d） performing

（e)adjourning

本次测试范围

为：

组织行为学测试题（5）

第1题[填空

选择题:题 填空题:题 判断题:题 问答题:题

题］

is discretionary behavior that is not part of an employee’s formal job requirements， but that nevertheless promotes the effective functioning of the organization.参考答

案： ( organizational citizenship behavior )

第2题［填空

题］

is a collection of planned—change interventions built on

humanistics-democratic values that seek to improve organizational effectiveness and employee well—being.参： （ organizational development )

题］

第3题［填空

第4题［填空

are feelings that tend to be less intense than emotions and that often lack a contextual stimulus。参: ( moods )

题]

第5题[填空

is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.参： （ negotiation )

题]

is activities that are not required as part of one’s formal role in the

organization, but that influence， or attempt to influence， the distribution of advantages and disadvantages within the organization.参： ( political behavior )

题］

focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively。参: （ critical incidents ）

第7题[填空

题]

第6题［填空

is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization。参： ( organizational commitment )

题］

第8题［填空

第9题［填空

are intense feelings that are directed at someone or something。参: ( emotions ）

题]

第10题[填空

is any relatively permanent change in behavior that occurs as a result of experience.参： ( learning ）

题］

第11题[判断

is a positive expectation that another will not- through words， actions, or decisions— act opportunistically。参： ( trust ）

explain the job characteristics model. 题]

参： identifies five job characteristics and their relationship to

personal and workoutcomes. skill variety task identity task significance autonomy feedback

第12题［判断

what is the communication process？ 题]

参： the senderencodingthe messagethe channeldecodingthe

receivernoisefeedback

a sales representative for a women’s sportswear manufacturer has just closed a＄13，000 order

from a small clothing retailer. the sales rep calls in the order to her firm’s credit department. she is

第13题[判断

told that the firm can't approve credit to this customer because of a past slow—payment record。

the next day, the sales rep and the firm’s credit manager meet to discuss the problem。 the sale rep

题］

doesn’t want to lose the business。 neither does the credit manger， but he also doesn't want to get

stuck with an uncollectible debt. the two openly review their options。 after considerable discussion， they agree on a solution that meets both their needs: the credit

参: distributive bargaining分配谈判integrative bargaining 综合谈判

第14题[判断

题]

what are the 5 stages of group development？

参: （a）

forming（b） stoming(c) norming（d） performing(e)adjourning

第15题［判断

early in the twentieth century, henry ford became rich and famous by

题] building automobiles on an assembly line。 every ford worker was

assigned a specific， repetitive task. for instance， one person would just put on the right—front wheel and someone else would install the

right—front door. by breaking jobs up into small standardized tasks， which could be performed over and over again， ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.question三：1.what is organizational stru

参： organizational structure is how job tasks are formally divided,

grouped， and coordinated.work specialization(工作专门化） departmentalization（部

门化） chain of command（命令链) span of control(控制跨度) centralization and decentralization（集权/分权） formalization（正规化

第16题[判断

题]

what are the frequently used shortcuts in judging others?

参: selective perception（选择性知觉）halo effect（晕轮效应）contrast effects（对比效应）projection（投射）stereotyping（刻板印象

第17题［判断

题］

what are the group decision—making techniques?

参: （a)brainstorming,（b)electronic brainstorming，(c)and nominal

group technique。

第18题[判断

what is the job characteristics model

题]

参:

identifies five job characteristics and their relationship to personal and workoutcomes。 skill variety task identity task significance autonomy feedback

第19题[判断

题]

what are the frequently used shortcuts in judging others?

参： selective perceptionhalo effectcontrast

effectsprojectionstereotyping