13 : Field ServicesAvg score :Subtotal :﹝﹝﹞﹞Counts :﹝﹞ScoreYes=1No=0N/A=XQUALITY SYSTEMS AUDIT CHECKLISTRemarksCOR.WWP.SQ.0003'Rev 2.1.xlsDocument and Process Control (文件流程管理)13Does supplier's component level repair facility comple with ISO 9000, IPC or equivalent industry standards?供應商維修零件的設備等級是否符合ISO 9000,IPC或其他同等級之工業標準？13Is there a quality manager with supporting infrastructure responsible for field service quality?是否有安排品質經理來支援負責最基本(礎)的視域服務品質？13Are repair and troubleshooting procedures(I.e., Diag Trees) documented and under rev control?解決克服問題的資料有無書面化(EX.樹枝圖)並作更新管理？13Is there a notification process for procedure or product excursions/escapes?是否有程序或產品生產流程/流出之通知流程？14Is there a process to scrap units returned multiple times as field failures?是否有報廢判退多次不良品的流程？14Is there a process to address the disposition of field failures that cannot be duplicated?是否有敘述無複製的不良品之處理流程？14Does supplier processes allow for unique handing, packaging, and marking requirments?供應商流程是否允許特定處理、包裝及要求？14Is there a documented continuous improvement plan to reduce warranty costs and improve customer experience?是否有書面化的持續改善計劃來減少擔保成本和增進客戶經驗?Engineering Control (工程管制)14Do you have new product and first article introduction process?是否有新產品和首件的導入流程?13.10Can supplier demonstrate the capability to perform component level failure analysis and identify root cause?是否有簡介供應商零件不良分析和定義不良原因的能力？13.11Do you have a Field Service quality, repair and test plan (a\"Service Plan\")?是否有視域服務品質，修補和測試計劃 (\"服務計劃\")？13.12Is there a process for repair and mantenance of test equipment?是否有測試設備的修理及維護的流程?Engineering Change Management (工程變更管理)13.13Is there a process defined such that no modification to the Product occurs without Customer's prior written consent?有任何流程規定在無任何客戶書面同意前，產品不得做任何修改？13.14Is there a process that ensures all customer-approved engineering changes are implemented?Dell Confidential
有任何流程可以確保客戶所承認工程上的變更是可行的?QUALITY SYSTEMS AUDIT CHECKLIST13.15Is there process to ensure product modifications follow customer-specified ECO numbering and marking requirements?有任何流程是可以確保任一產品修正是遵循客戶所指定ECO之編號與特定的要求？13.16Is there a notification procedure for process changes?如何通知製程上的變動？13.17Are adequate controls in place to ensure products are at the minimum shippable rev prior to shipment?在出貨時是否有適當的最小出貨量控制？Out-of-Box Audit (外部稽核)13.18Does supplier conduct an Out of Box Audit (OBA) for all field service product?是否以OBA來管理所有產品？13.19Does the OBA validate both functional and cosmetic Product requirements?OBA在產品功能和外觀要求是有具有法律效力？13.20Does supplier's OBA sampling pplan have a statistical basis?供應商的OBA抽樣計劃是否有統計準則？13.21Does supplier conduct an Out of Box Audit (OBA) for all field service product?供應商是否對所有的產品都施行OBA？Data Management (資料管理)13.22Does the supplier have a documented classification and tracking criteria for customer and supplier induced damage?供應商對於客戶或供應商所產生的錯誤有著文件的分類或追溯準則？13.23Does the supplier have the capability to capture and measure repeat failures?供應商是否有能力去捕捉及衡量重覆性？13.24Does supplier's IT capabilities support an extranet system (Valuechain) for communicating B2B?供應商的資訊系統是否有支援B2B的外部系統？COR.WWP.SQ.0003'Rev 2.1.xlsDell Confidential
