酒店常用英语
基本要求：
多听；多问；多说；使用正式英语；不要使用俚语；不要说”I don’t know；眼神使用（说话的时候眼睛要看着对方）适度点头和附和，并配合诚挚、体贴的表情；注意称呼.
第一章 日常用语
Topic 1 欢迎问候语
1． How are you (doing)?/ Good morning/afternoon/evening!
2． We are glad to have you here !
3． I hope you’ll enjoy yourself here!
Topic 2 感谢应答语
1. It’s my pleasure!/I’m glad to serve you ./I’m at your service(乐意为您效劳)
2 .Thank you for telling us about it./Thank for your advice.
3． That’s all right./Don’t mention it./Oh,you flatter me.
4． It’s very kind of you !/Thanks for the thouble.
Topic 3 征询语
1． I beg your pardon ？您能再说一遍吗
2． What can I do for you ?
3．Would you like to leave a message ?
Topic 4 致歉语
1． Pardon me for interrupting.对不起打扰你们了
2．Please excuse me for coming so late.
3.I’m sorry to trouble you.
4．I’m awfully sorry.我感到十分的抱歉
5 Sorry,I still don’t understand what you said .
6 I’m sorry to have kept you waitting.
7 Sorry,I’ll let you know when I make sure of it.
8 There could have been a mistake,I do apologize.
9 I’m afraid I’ve taken up too much of your time.
Topic 5 提醒语
1 Please don’t leave anything behind.
2 Mind your step.请走好
3 After you 你先请。
Topic 6 祝愿语
1 Welcome to come here again,goodbye.
2 May you succeed!
3 We all look forward to serving you again.
Topic 7 方向表达用语
1 It will be your right side.
2 This way ,please.
3 How can I get to the …….?
第二章 前厅常用语
Topic 1预定服务用语
1 May I have the room type,please?/What kind of room would you like to reserve?
——We have standard,superior,deluxe,execuiverooms. There is also one presidential suite as well.Furthermore,we have a floor of non-smoking rooms,and we also have some connecting rooms.
2 How about your hotel’s facilities?请问贵酒店有什么设施
3 Does your hotel have a transfer service from airport to hotel free of charge?
-----贵酒店有无接机服务？
4 All rooms are unavailable.
5 Could you hold on for a moment please?I’ll check our room
availabilities(房态) for those days./Just a minute ,please.I’ll check our booking situation.
6 I’m sorry,we have no record of a reservation for that date.(预定记录)
7 Your reservation is temporary and it will be cancelled if you don’t arrive before 6：00pm on that day.您的预定是暂时的。如果那天下午6点前不到，我们将会取消您的预定。
7 What time will the guest be arriving?客概什么时候到酒店？
8 How long will you stay in our hotel ? / When was the reservation made?
9. let me repeat your reservation to ensure it is correct.
10.If arrival time is not stated,a reserverd room will be hold untill 6:00pm.
11 Who is the reservation for ?请问是哪一位客人的预定
12 Can I reconfirm the reservation ?A superior room ,for Mr.Smith on the 5th Oct.My name is ** ,if you have any questions please contact us .Thank you for calling!
13 If you make a guaranted reservation,we can hold the room
overnight.Would you like to make a guaranted reservation by credit card ？
