商务英语视听说答案样稿

英语答案

ScriptsUnit 1

PartII Listening and Speaking

Task1 FAQs in job interview

Sampleanswers:

Q1.

Iam graduating in June from ABC University and my major is hotel

management.I am an outgoing, energetic person. I enjoy teamwork very

much.As part of my degree program, I needed to finish different projects

withmy teammates. I possess excellent interpersonal skills and a very

positiveattitude. My career aspiration is to become a successful

hotelier.During my internship at the Grand Hyatt, I worked as a

receptionist.My duties included offering friendly and efficient

check-inand check-out service to guests, answering phone calls, taking

andpassing on messages to guests, I find that if I can make the guests

happy,I will be very happy, too.

Q2.

Ireceived honors in several school-wide English and computer contests.

Ienjoy working with people from different backgrounds. I am good at

communicating,organizing and coordinating. If something blocks my path,

Iwill look for a solution. I never give up easily.

SometimesI receive comments that I need to improve in the area

offiling. I am now trying to improve by learning from others.

Q3.

Interestand career development are two of my criteria in choosing a job.

Interestis the best motivation. I love the hotel business, so I will

definitelydevote myself to it. Moreover, high job satisfaction can be

attainedwhen the job is what I am interested in.

Careerdevelopment is very important for me when choosing a job. From

whatI know, Shangri-La provides equal career advancement for all staff.

Thejob rotation plan and individually tailored training program are

reallyexciting and helpful for young people like me.

Task2 Inappropriate questions in job interview

Key:

PartIII Language Focus

Key:

o Name: Cai Ning

o Personality: serious-minded认真;calm; humorous; easy-going

o Strengths: theability to work with all types of people

o Weakness: perfectionist;impatient

o Work experience: sixyears’ financial industry experience with

severalcompanies; two years’ experience in an investment bank

o Qualification: graduatedfrom Peking University in majoring in

accounting;fluent English; bookkeeping 记账andaccounting proficiency

inEnglish.

o Reasons for leaving last job: wantto find a job that is challenging.

o Questions about the job: WouldI be able to work abroad in one of your

overseasbranches?

PartIV Viewing and Speaking

Video1 Applying for the position of financial consultant

Key:

Itis one of the leading international consultant corporations

whichcame to China after China entered WTO.

Reasonsfor joining the

company Workingin this company would give him the best chance to use

whathe has learned at university.

Relevantwork experience He was involved in a factory restoration in Nanjing.

Questions Arethere any opportunities for Chinese employees to be

transferredto the head office in New York or other branch

officesaround the world?

Resultof the interview ChenBo will be notified of the final decision by Friday.

Video2 Applying for the position of Sales Manager

Key:

o 1. F T F F T

o 2. 1) Sales Manager

2)Five

3)Brand Manager

4)biscuits

5)Business Administration

6)oral English

PartV Case Analysis

Hint:

o Sheis not likely to get the job because she did poorly in the job

interview.

o Thingswent wrong:

1.Use filler words (“you know”) too many times.

2.Bad-mouth former employer.

3.Inappropriate answers to interviewer’s questions, eg, “I would

ratherlike to establish my own company”

4.Ask inappropriate questions, eg. “Can I take time off forvacation?”

5.Self-conceit— “I have no weakness”.

6.Too much emphasis on travel.

ScriptsUnit 2

PartII Listening and Speaking

Task1 How is your job?

Key:

 1)I haven’t seen you for years.

 2)what do you do now?

 3)I’m in the Research and Development Department.

 4)I knew you’d do something very challenging and

creative.

 5)I sometimes stay in the office after work to deal with

unfinishedtasks.

 6)I am still the accountant of that cosmetics company.

Task2 Describing jobs

Key:

1) personnel management

2) developing markets

3) planning

4) execution

5) sales targets

6) team performance

7) customer base

8) customer satisfaction

9) selecting, developing and managing

10) cost-effective

11) on time

12) of good quality

13) human and material resources

14) training needs

15) continuous improvement

PartIV Viewing and Speaking

Video1 Introducing titles and responsibilities

Key:

1. Caroline Clinton: financial accounts

LucyWhite: data processing

AdaBalck: management accounts

2. Administration; Marketing; Engineering; Project Preparation;

Accounting

Video2 Do you like your job?

Key:

1. self-employed entrepreneur, buyer, Line Supervisor,

AdvertisingExecutive, Public Relations Manager

2.

ScriptsUnit 3

PartI Warm-up

Goodafternoon. Today I’m here to talk about how to make effective

businesscalls. Telephone communication is common nowadays, therefore,

howto 1)ensure smooth business communicationgets increasingly

important.Now I’d like to introduce some tips on making proper business

calls.First, you should know 2)the purpose of your callin advance.

Makesure you have 3)all the documents you’ll needbefore you dial.

Oneimportant thing we should not overlook is time schedule. Try to 4)

schedulea specific timefor calls. Before you make the call, be sure

television,etc. When making the call, listen carefully and 6)confirm

thatyou have understood each point.Don’t pretend you have understood when you haven’t. Another thingwe should keep in mind is: let other people speak and try to avoid 7)interruptions.Speaking slowly and clearly is important. Try to avoid 8)strong accent.Besides, make sure 9)you sound polite and agreeable.Remember that you should not argue! Use 10)the optional choice method,such as “Which is better, Monday or Tuesday?”, “Morning orafternoon?”, “Ten or eleven a.m.”? And, of course, try to makeyour call brief. Avoid 11)lengthy calls.Additionally, don’t try to be funny—you may be misunderstood. Thelast tip you should bear in mind is to 12)smile while you are talking.Your listener can “hear” your smile.

PartII Listening and Speaking

Task1 Making a call

Script:

Key:

F F T T F T F F

Task2 Leaving a message

Key:

MessageNote

To:LouisePaulson

From:PaulJackson

Phone:979-326-65

Message:Ringback to him about the order they placed last

Friday.They have to make some changes to the order. It’s

urgent.

Takenby: Roy

PartIV Viewing & Speaking

Video1 Leaving a message

Key:

1. F F T T F

2.Message 1) Will you tell him that we’ve just received your sample

ofthe new assembly coffee table and are quite happy with it?

Message2) Please tell Mr. Matthews we’re quite happy with the quality

anddesign of the table, but the price is too high. We need some

negotiationon it.

Message3) Please inform Mr. Matthews that I won’t be able to get

toyour company early on Saturday because of the rail strike. I

probablywon’t arrive until that afternoon.

Video2 You are hard to get hold of!

Key:

1.

Firstattempt

1)A 2)C

Secondattempt

3)C

Thirdattempt

4)C

5)B

Fourthattempt

6)C

2.

1)When Ms. Mandel asked for Mr. Miller, the receptionist replied,

“Holdon, please. I’ll connect you.”

2)When Leo Miller found out that he was not the one Ms. Mandel asked

for,he said,

“I’mafraid you’ve dialed the wrong extension.”

3)When Ms. Mandel was told she dialed the wrong number, she said,

“Oh,sorry to have interrupted you. Can you give me Henry Miller’s

extension,please?”

4)When the receptionist realized she had given the wrong extension, she

said,

“I’mvery sorry, I didn’t notice that. I’ll put you through right

now.Please wait a minute.”

5)When Ms. Mandel phoned the receptionist the third time, sheexplained,

“It’sme again—Ms. Mandel. I’m still having trouble getting through

toHenry Miller… Can you help?”

6)When Ms. Mandel said it was hard to get hold of him, Henry Miller

replied,

“Oh,I’m terribly sorry for the trouble.”

Unit4

Key:

Key:

• 1)Arrive at the meeting ahead of schedule.

• 2)Consider using a tape recorder.

• 3)Use a consistent format.

• 4)Follow the agenda.

• 5)Be concise.

• 6)List specific outcomes.

• 7)After the meeting, write a meeting report from your notes.

Key:

F F F T F

Key:

• 1)To figure out the reason for the sales drop and the actions

tobe taken.

• 2)The salespeople are not very motivated.

• 3)No, because the sales quotas are pretty high.

• 4)He proposes to lower the quotas.

Unit5

Key:

CB B C A

ScriptsUnit 5

Key:

CB B C A

Task2 Receiving visitors

Key:

1)dailyroutine in the office

2)whetherthe visitor has an appointment or not

3)greetthe visitor

4)thevisitor’s name, title and position

5)apologizeand make some suggestions

6)expressregret and explain why

7)date,time, name and the firm the visitor works for.

8)considerateand warm

9)keepthe visitor fully informed of the situation.

PartIV Viewing and Speaking

Video1 Going through customs

Key:

1)What is the purpose of George’s travel?

Georgeis travelling on business.

2)How long is he going to stay?

Hewill stay for about a week.

3)Who has invited George to attend the trade fair?

Hehas been invited to attend the trade fair by his business

associates.

4)What is in the bag? Does George have to pay duty on it?

Hislaptop computer is in the bag. It’s duty-free.

5)Are the four packs of cigarettes that George has dutiable? Why or why

not?

No,good for personal use rather than commercial use are not subject

toduty, and they are within the limit.

Key:

1.F 2. T 3.F 4.F 5.F

6.F 7.T 8.F 9.T 10.F

ScriptsUnit 6

PartII Listening and Speaking

Task1 A presentation by an HR Manager

Key:

o 1. we are hiring for

o 2. business software and consulting services

o 3. 4,000

o 4. large corporations

o 5. 90 million dollars

o 6. pretty fast

o 7. 29

o 8. a large project for a bank

Task2 Company profile of Oracle

Key:

CompanyProfile

o Presenter: 1) MonicaLi

o Status: Largest 3) enterprisesoftware companyin the world the first

4)globalsoftware giantin China

o Established time: in 5) 1977

o Headquarters: Redwood Shores, 6) California

o Employees: 7) 42,000

o Annual Revenue 年营业额:8) 11billion dollars

o Development in China: entered China’s market in 9) 19;set up

BeijingOracle Software Systems Co.Ltd in 10) 1991.

o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.

o Services provided: 9i E-Business platform, E-Business Suite,

consultingservices, 12) educationand support services.

PartIV Viewing and Speaking

Video1 Making a start

Key:

BA D E C