Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: As a Reservations Sales Agent it is very clear, Oprea is the most important computer skill.

开场白： 作为一名预订部销售文员不言而寓熟练使用Oprea是一项极为重要的功能。

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The course should be divided into five parts:

这节课会分为五个部分来讲解：

• Function Key

       功能键

• Individual Reservation

       散客预订

• Group Reservation

       团队预订

• Profile

       档案

• Report Function

       报表功能

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Ask participant to be a guest. Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

请参与者为客人，给其讲解步骤，作展示之后，回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practices

每一个学员作练习

According the procedure.

按照程序。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• Function Key

       功能键

• Individual Reservation

       散客预订

• Group Reservation

       团队预订

• Profile

       档案

• Report Function

               报表功能