Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: As a Reservations Sales Agent, we should know our hotel’s credit procedure.

开场白： 作为一名预订部销售文员我们应该了解酒店的信贷。

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The course should be divided into two parts:

这节课会分为二个部分来讲解：

• The payment method of our hotel.

       我酒店付款方式的种类

• The handling procedure of this different payment.

       处理这些付款方式的程

How many payment method do our hotel have?

有谁知道酒店付款方式的种类？

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Demonstrate how to do routing instruction in Oprea

Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

在Oprea中展示如何作付帐指示，讲解步骤，回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practices。

每一个学员分别作练习

Case Example 案例：

• All charge will be paid by company

       所有费用由公司付费

• Room only will be paid by company, miscellaneous fee will be on guest account.

       房费公司付，杂费自理

According the procedure.

按照程序。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• How to handle booking requirement which company is in charge back

       怎样处理挂帐公司的预订。

• How to help company/TA build credit with our hotel?

       怎样帮助公司和旅行社与我酒店建信贷关系