Training Steps

培训步骤

Ask one question: 提问

How will we handling the group reservation?

我们如何处理团队预订？

W.I.F.M 我们将获得什么

The correct use of group booking form will result in high efficiency and convenient for group handling.

清楚填写团队预订单，高效快速接待团队。

First, when we received a group reservation fax, what will we do?( ask trainees)

首先，当我们收到一份团队预订单时，我们该如何去做？ ( 提问学员)

Divided trainees in several groups to discuss and then critique after discussion:

How do we fill out a group reservation form and send confirmation letter to the travel agency ?

将学员分成几组讨论然后评估。

我们如何填写团队预订单并给客人回复预订？

Answer in Flip chart 1

• Group name 团队名称
• Booking travel agency name 预订旅行社名单
• Arrival time and departure time 到达及离店时间

• Type of room required, i.e. single, double or twin.

        房间类型要求，单间或双人间

• Arrival/ departure transport with time, i.e. by train, by air, by bus, etc.

        到达及离开间(交通工具)，火车，飞机或汽车。

• Meal information 饮食信息
• Company or agent responsible for group arrangement if applicable 公司及团队负责人

• Exchange rate 兑换率

• Payment 付款方式

• Special request 特殊要求

• Attach reservation fax copy附上预订传真

Note:

24小时之内给旅行社回复确认信。

All standard & Procedure be written in the  flipchart and showing  to trainees:

所有的标准和程序将在白板上写明并展示给学员。

Group Arrival 团队到达

(use whiteboard 1 written key point)

用白板展示要点

What do we do when the group arrival?

Special pay  attention: group leader/ tour guide

当团队到达时我们该如何去做？特别注意领队和全陪

W.I.F.M 我们能从中获得什么？

When you know that, you can handle the group check in more smoothly.

当你了解这些，你将能够更顺利的帮助客人登记入住

Review key points 回顾要点

Give an example to show what a correct reservation form is。

给学员展示一份填写非常明确的预订单。