Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

The objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The main content of this course should be: 这节课的主要内容是：

• Next arrival report checking procedure.

        检查第二天预抵客人报表

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Demonstrate in Oprea how to check detailed information. Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

请参与者为客人，给其讲解步骤，作展示之后，回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practices

每一个学员作练习。

According the procedure.

按照程序。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• Routing instructions match billing authorization

        转帐指示与付费方式相符。

• Fax/Letter of authorization attached for charge backs

        要求挂帐的公司是否附有白纸黑字的书面文件。