Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: As a Reservations Sales Agent, we receive reservation everyday, why we should check availability before we confirm the rate to the guests?

开场白： 作为一名预订部销售文员我们每天都要接预订，为什么察看可卖房如此重要呢？

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The main content of this course should be:

这节课的主要内容是:

• The procedure of checking availability

        察看可卖房的程序

Divided trainees into two groups to discuss the procedure of checking availability.

将小组学员分成两组讨论：察看可卖房的程序

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Demonstrate how to check availability using Oprea. Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

用Oprea 展示如何察看可卖房，给其讲解步骤，作展示之后，回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practices.

每一个学员练习用Oprea察看可卖房。

According the procedure.

按照程序。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• What information we should ask before checking availability?

        察看可卖房时我们应当掌握那些信息。

• How to handle special situation for not available room type.

       当所需房型没有时，怎样处理这种情形。