Training Steps

培训步骤

Music Loud and the trainer is in uniform of sales manager standing straightly and smile.

大声音乐，训导师着销售经理服装面带微笑站在学员面前。

Self-introduction and give a warm welcome.

自我介绍并向学员表示欢迎

Question to test the trainee’s level:

提问测验学员水平

Does anyone know what the sales person do at hotel?

有谁知道销售部在酒店内是做什么的？

W.I.F.M:            我们能从中获得什么？

Gain self- confidence mean half success.

增加自信等于成功了一半。

Question: 提问

• What is sales trip?                                 什么是商务旅行？
• Why do we need sales trip?          为什么需要商务旅行？
• How can we do it?                                    我们将怎样做？

All answers will be written on the white board then correct.

所有的答案将写在白板上， 然后选择正确的答案。

Show the standard of business trip and answer the questions. ( use LCD and Flip Chart 1 )

运用LCD 和白板展示商务旅行标准并回答问题。

1. Each trip has to depend on hotel business plan or season with a clear objective.

每一次商务旅行 都必须依靠酒店经营活动计

划或有明确的目标。

2. Try to contact sister hotels or Global Sales Office, find more information about target market.

尽量联络地区销售部找到更多的关于目标市场的信息。

3. Report to Director of Sales & Marketing  about your tasks and your activity  and results

写一份报告给市场销售总监关于商务旅行的目的，活动安排和结果。

4. A brief case or a business hand bag (for female associates) will carry

携带商务旅行包(女员工)

5. Sheraton Brand philosophy and Hotel Mission Statement should be promoted when appropriate.

适当地时间推广喜来登品牌和酒店使命宣言

6. Exercise S.G.S.S. effectively.

运用喜来登客人满意服务标准

Review all key points which are listed on Flip Chart

回顾所有在翻转展示板的要点。

How can we approve our sales market target? ( Flip chart 1 )

怎样提高我们的销售目标市场?

(运用翻转展示板 1上内容解答)