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酒店《打印报告》培训活动纲要

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A HOTEL

XXX大酒店

TRAINING ACTIVITY OUTLINE

培训活动纲要

Task:Reporting

任务:打印报告

Code序号:RM-RES-A060

Objectives：At the end of this session reservations sales agent will know the procedure and method of printing various reports.

目的:在课程结束的时候预订部销售文员应懂得打印各种报表的方法

和程序。

Standard ：All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management

标准:无论何时所有的预定信息在每日基础上都要不断更新以正确反映

现在的和测的酒店状态。预订部销售文员应按照管理层的要求准

备所需的报表。

Resources:Flip Chart, Handout, Computer with Oprea terminal.

培训器材:白板，白板纸，培训资料，带有Oprea终端的电脑。

Method

培训方式

Training Steps

培训步骤

Time

时间

Introduction

介绍

Lecture

教学式

Prepared on Flip Chart

内容

Lecture & Explanation

教学式与讲解

Demonstration

展示

Practice

练习

Critique

评估

Summary

总结

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: As a Reservations Sales Agent prints various reports is one of our important works.

开场白：作为一名预订部销售文员打印各种报表是我们必作的工作之一。

So the objectives of this session is: …(Refer to Objectives of this S&P)

今天这堂课的目的是：（参考标准与程序〕

The main content of this course should be:

这节课的主要内容是：

Reports Function in Oprea.

Oprea 中打印各种报表的功能。

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Demonstrate in Oprea how to print various reports. Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

在电脑中展示并讲解步骤，作展示之后，回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practice.

每个学员练习。

According the procedure.

按照程序。

Review Key Points:

回顾要点：

Ask questions and have participant explain the standard and its importance.

提问并请参与者解释标准及其重要性

Summarize critique points applicable to entire group

总结评估过程中对整组有用的要点

Reinforce and discuss the point:

加强并讨论以下要点：

Reports Function in Oprea

Oprea中打印各种报表的功能。

5 Minutes

15 Minutes

3 Minutes

10 Minutes