Training Steps

培训步骤

Suggest divided these sessions into two parts, one is for hotel profile explanation, the second is for terminology explanation.

建议将这课分成两次作， 一次作酒店档案解释， 另一次作专业术语解释。

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: As a Reservations Sales Agent learning the product knowledge is also a very important things for us to be professional.

开场白： 作为一名预订部销售文员学习酒店知识对于我们的专业服务同样是非常重要一环。

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The course should be divided into two parts:

这节课会分为二个部分来讲解：

1. Hotel Inspection (around 45 Minutes)

        酒店参观

2. Hotel Profile

        酒店档案夹子

3. Terminology and Standard Phraseology

        酒店专门术语

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• Hotel Profile

       酒店档案夹子

• Terminology and Standard Phraseology

       酒店专门术语