Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: Except SPG program Star Choice is another powerful program in starwood group. Especially for Reservations Sales Agent and Sales person familiar with it is pretty important.

开场白：

除了仕达屋优先顾客计划之外，选择计划是仕达屋集团另一个强有力的计划，尤其对于预订部销售文员和销售人员，熟悉这个计划是非常重要的。

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The course should be divided into three parts:

这节课会分为五个部分来讲解：

1. What is choice

       什么是选择计划

2. Hotel operational procedure

       酒店运作程序

3. Membership and benefit details

      会员利益细节

4. Not eligible situation

       一些不允许的情况

5. Additional Information

       额外的信息

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• What is choice

       什么是选择计划

• Hotel operational procedure

       酒店运作程序

• Membership and benefit details

       会员利益细节

• Not eligible situation

       一些不允许的情况

• Additional Information

       额外的信息