Training Steps

培训步骤

Program: let trainees write a letter to other person, use different style or different format, just use self-feeling to write.

题目：让学员每人写一封信，用不同的风格和格式，(用

             个人的感受去写)

After program, ask one question:

节目结束后，提问学员

Why our letter have lots of style, can we use it on our business?

为什么我们会有那么多的不同的风格，是否可以用在商务工作上？

Show session objective:

展示课程主题

WIFM: use standard letter can help you present yourself more professional, get more information and business.

通过学习我们将帮助你更专业，获得更多的商务信息

All standard & procedures be written in the flipchart and showing to trainees. ( Flip chart 1)

将所有的标准和程序写在翻转展示板上，然后向学员展示。

Explain how to prepare and use standard letters

解释如何准备和使用标准信函？

Ask trainees: 提问：

What is standard letters?  什么是标准信函？

All kind of standard letters will be written on the white board and showing to trainees. (White board 1)

将所有的标准信函写在白板上，然后选择。

• Corporate Accounts 商务客户
• Wholesalers / Tour Operators 旅行社代理商
• Tour One - Time 一次性团队
• CI &M 会议和展览
• Catering and banquets 宴会
• Airline Crew Accommodation / Layovers . Stopovers航空公司机组人员 / 临时滞留
• Sheraton residence Long-Stay 长住客
• Press Releases 出版商
• Media / Press 媒体广告
• Suppliers供应商
• Etc等

Review key points and Test.

回顾要点和测验